
Building learning and teaching environments in which technology is valued and used are the key roles of schools. This is primarily true in workplaces in which big companies implement Learning Management Systems (LMS) and other digital tools. You can learn faster with these computer-based learning tools, which are easily accessible and flexible. Do they assist people in reaching their goals in the workplace?
The solution is not that easy. You may have witnessed numerous T.V. shows and the advertisement of ITIs and the future opportunities you will get, but the truth behind them is different. The manner in which businesses use these tools to deliver training is a key factor. A tool is often implemented by many organizations without a training plan, goals, or follow-up. Consequently, the emphasis shifts towards the technology (for instance, clicking through a module, watching a video, or taking a quiz) rather than the learning itself. Many users simply click through a module or modules, take a quiz, don’t practice, and don’t get feedback. There is a speedy “forgetting” of learning. Salas et al. (2012) and Sitzmann (2011) reveal this issue clearly.
When an employee completes an online safety course but never practices those safety steps or gets feedback, they are likely never going to use those steps correctly when the occasion arises. The system is not a skill awareness. Another challenge is that not all employees are equally adept with technology. While some workers are confident and knowledgeable digital tool users, others struggle with them. According to van Laar et al. (2017) and Ng (2012), digital skills differ across populations. When it is assumed that everyone is ready, the training can leave workers behind.
Just because a system is simple to use does not mean it will remove deeper aspects, such as the fear of failure or resistance to change of staff. Most employees may not access the portal correctly or use it to its potential because it will be overwhelming and confusing. Any system which is easy does not eliminate barriers related to technology. Probably few people would argue that whatever the job, all workers need access to job skills. Workers should be equipped with hands-on job skills, as this is a completely different story altogether. It will be necessary to acquire action-oriented job skills, especially those that involve people. Skills such as communication, teamwork, and quick decision making are all hard to learn from a tool.
According to the study of Bell et al. (2017), learning can be improved by simulation, but only if practice and feedback follow the simulation experience. Simulations are useful if and only if they are realistic. Some people think studying through digital tools is more engaging and flexible. To some degree, this is the case. Interactive modules and videos are interesting to interact with. You gain access to training classes anytime and anywhere and learn at your own pace (Means et al., 2010). Additionally, employees can access content at any time they wish.
Simply put, technology can sustain deployment but cannot ensure learning or performance by itself. Management systems are not good or bad; nonetheless, when applied in the right way, they are beneficial. Learning management systems, when deployed correctly, for example, can help improve access to training, allow for personalization, and reach many learners simultaneously (Zawacki-Richter et al., 2019). However, they can become limiting when an organization is entirely dependent on them.
Only people can train other people. A comprehensive and effective plan is important if you want to provide effective training. The strategy will have to address competencies, behavior, performance, and adaptation to change. You must establish the proper goals. The businesses that understand this will be the winners, not always on training completion rates, but on impact on jobs. Educational enhancement occurs when digital tools merge with authentic practice, individuals, and design. Ultimately, technology is a means to an end.